Job Type : Full Time
Industry : Telecommunication
Education Level : Senior level
Airtel Tanzania PLC wishes to recruit for a Corporate
Retention Executive. The role reports to the Corporate Relationship
Manager in Customer Experience Department. He/She will be responsible for
responsible for Maintaining high quality of customer service, develops strong
relationship with accounts to ensure sensitivity to the customer’s need,
concern, and emerging requirements. Delivery of Business KPI’s like financials,
customer experience, revenue generations and process compliance
The Role Holder duties will include but not limited to:
1. Facilitation on due date Collection;
2. Churn Management & Retention;
3. Accurate and Timely reports;
Academic and Qualifications and Experience:
Competencies and Behavior:
Competencies and Behavior:
Only shortlisted candidates will be contacted.
We are an equal opportunity employer and value diversity.
We therefore do not discriminate against applicants on the basis of, among
others, their race, disability, their race, disability, religion or gender. All
employment opportunities are decided on the basis of qualifications, merit and
business need
Mid-Senior level
Full-time
Business Development, Accounting/Auditing, and General
Business
Telecommunications and Banking
Airtel Tanzania was launched in October 2001 and is
Tanzania’s most innovative mobile phone operator, which has introduced many
“firsts” in the telecommunications sector.
Airtel Tanzania subscribers have access to the only network
that allows them to roam at the local rates while in East Africa. These
services include:
GPRS Services – Internet, WAP and MMS, Me2U, Mobile Top-up,
SMS information services, Prepaid plans, Postpaid plans, International Roaming,
Local and international text message, 24-hour Customer Care Centre, We also
offer Value Added Services that come as a standard package on our network.
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