Key Account Manager

  • Vodacom Tanzania
  • Mbeya
Posted about 1 year ago
About the job
  • Job Type : Contract

  • Industry : Finance/Accountancy and Auditing/Business Administration

  • Education Level : Managerial Level

Job Description

Key Account Manager - Mbeya

Mbeya, Tanzania, United Republic Of

 

Job Description

Description

Role purpose: 
•To acquire new Customers Accounts for Vodacom Enterprise – All product lines.
•Retention of the existing customer base
•To increase the business in circa 5-10 accounts per annum.

Key accountabilities and decision ownership 
•Responsible for acquisition in Mbeya of 5 – 10 Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom 
•Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA).
•Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers  
•Works collaboratively to provide  direction on the service relationship for nominated accounts
•Inputs to decisions on new propositions, product mix and services for customers
 

Core competencies, knowledge and experience 
•Excellent analytical and logical reasoning skills translated from consumer insights
•Excellent communication skills
•Strong stakeholder management skills
•Ability to anticipate customer, competitor and market dynamics 
•Strong customer service and customer satisfaction ethos. Delivering results.
•Strong customer service and customer satisfaction ethos. Delivering results.

Must have technical/professional qualifications: 
•1 to 3yrs years’ experience in the industry or functional experience.
•Bachelor degree in Business Administration, Economics, Marketing or its equivalent.

•Strong analytical skills and business acumen.
•Build and maintain relationship with key stakeholders in the value chain.
•Telecommunications experience would be advantageous.
•Project knowledge and experience would be advantageous.

Someone staying in Mbeya will be an added advantage
    

Skills

·         Selling Business Outcomes

·         Social and Digital Selling

·         Sales Methodologies and Processes

·         Commercial Acumen in the B2B Environment

·         Customer Centricity

·         Sales Tools

·         B2B Product Knowledge and Proposition Delivery

·         Account Management

·         Competitor Awareness and Cross Sell

·         Critical Thinking

·         Building Rapport

·         Product/Solution Proposition Strategy and Design

·         Data Analytics and Insights

·         Dynamic Prioritisation and Multi-tasking

·         Business and Commercial Acumen

·         Storytelling

·         Objection Handling and Negotiation

 

 

 

 

 

About the Company

Vodacom Tanzania is Tanzania’s leading communications company providing a wide range of services for consumers and enterprise including voice, data, messaging, financial services and Enterprise solutions.

Vodacom Tanzania was listed on the Dar es Salaam Stock Exchange on 15 August 2017. Vodacom Tanzania and its subsidiaries (together ‘the Group’) are majority owned by Vodacom Group Limited (75% holding), a company registered in South Africa, which in turn is majority owned by Vodafone Group PLC., a company based in the United Kingdom

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