Job Type : Full Time
Industry : Telecommunication
Education Level : Senior level
Job Purpose
The Network Operations Specialist focuses upon the provision
of network operations advice and administration and provides monitoring,
operation and management of efficient and effective networks services
fulfilling the Vodafone Strategy.The Network Operations Specialist has a good
understanding of established concepts and procedures in monitoring network
nodes, executing event/incident management, configuration, escalation, release
and deployment and 3rd party management activities, ensuring a high quality,
reliable network service is available to our customers.Typically reports to the
Network Operations Manager.
Job Responsibility
* Advices and executes administrative activities of network
operations including project initiations, system requirements, incident
management and cost base management;
* operational excellence, solving problems through
development of methods;
* Supports the team to deliver activities related to
preventive maintenance, PW, acceptance tests;
* Conducts activities according to the highest level of
operations standards in line with KPIs, (e.g. making sure planned outages don't
exceed the given time limit):Effectively interacts with colleagues to ensure
the availability, performance and scalability of the network systems and to
support the achievement of the Network Operations strategy;
* Performs assigned tasks in line with process, updating
internal parterns accordingly and ensures customer SLA delivery, service
availability, quality and continuity assurance;
* Delivers tasks related to Customer Service assurance with
focus on high availability, minimum restoration times and customer management;
* Provides support to maintain solid relations with vendors
and partners;
* Uses administrative experience to plan, schedule,
implement and test new services, new features and network expansions;
* Supports and contributes to the consolidation of the
Service Assurance function for IT and Networks, (incidents, problems and change
management) for both fixed and mobile;
* Understands the needs and contributes to ensure actions
and escalations are routed/highlighted as necessary, (both internally and/or
externally), to achieve service restoration, in case of faults;
* Performs other job-related duties or tasks defined by the
supervisor or resulting from assigned agendas.
Competence and
Qualifications
Core competencies,
knowledge and experience
•Business acumen & awareness
•Problem Analysis and fast resolution skills
•Effective communication skills – oral and written
•IP Networks Design and Troubleshooting Skills
•Teamwork and stakeholder management skills
Must have
technical/professional qualifications:
•University Degree in Telecommunications/Electronics
Engineering, Computer Engineering/Science or equivalent
•At least 4 years’ experience in Telecommunications
Operations
•Experience of working with multiple
suppliers/vendors/partners i.e. CISCO, Juniper, Huawei etc
•Knowledge of mobile telecommunications network
architectures/ technologies
•Experience in IP Services operation
•Certifications in IP related fields particularly CCNA/CCNP,
JNCA, CCNSP/CCNSE
•Certification in Network Security field, SNRS, SNPA, CISSP
•Must be able and willing to work outside normal working
hours when required to do so
•Willing to travel extensively and sometimes at short notice
Vodacom Tanzania is Tanzania’s leading communications
company providing a wide range of services for consumers and enterprise
including voice, data, messaging, financial services and Enterprise solutions.
Vodacom Tanzania was listed on the Dar es Salaam Stock
Exchange on 15 August 2017. Vodacom Tanzania and its subsidiaries (together
‘the Group’) are majority owned by Vodacom Group Limited (75% holding), a
company registered in South Africa, which in turn is majority owned by Vodafone
Group PLC., a company based in the United Kingdom
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