Marketing & Customer Relation Officer ( 3 positions )

  • Tanzania Mentors Action
  • Dodoma
Posted over 2 years ago
About the job
  • Job Type : Full Time

  • Industry : Marketing /Business Administration

  • Education Level : Senior level

Job Description

Job Title: Marketing & Customer Relation Officer (3 Positions)

Location: Dodoma

Reporting: HOD Programs & Operation

Duties and Responsibilities of Marketing & Customer Relation Officer

1. Building and maintaining relationships with customers and key personnel within the

Organizations

2. Conducting business reviews to ensure customers are satisfied with TMA products and services.

3. Alerting the TMA Management team to tap opportunities for further provision of products and services within key exiting and new customers

4. Letting customers know about other products that TMA offers.

5. Attending meetings with Customers to build relationships with existing accounts and procurement teams

6. Achieving Customer relationship targets and KPI’s as set by the TMA

7. Working closely with all TMA staff.

8. Escalating and resolving areas of concern as raised by Customers.

9. Carrying out Customer satisfaction surveys and reviews.

10. Monitoring company performance against service level agreements and flagging potential issues.

11. Updating the CRM and ensuring that TMA officials are aware of changes.

12. Liaising with internal departments to ensure Customer needs are fulfilled effectively.

13. Prepare monthly and quarterly reports and submit to the TMA HOD Programs & Operation

14. Manage & update customer databases

15. Boost customer loyalty by offering a proper experience over the phone

16. Conduct demonstration and orientation to customers on organization products

 

Qualifications and Skills of Marketing & Customer Relation Officer

1. Bachelor’s degree in Marketing, Business management, Communication, accounting, finance, economics or its equivalent

2. Post graduate qualifications will be an added advantage

3. Previous experience working as a Customer relationship Officer or higher position or a track record of managing Customer relationships for a period of at least 2 years

4. Strong interpersonal skills and an ability to build relationship with customers.

5. Hardworking with a strong work ethic

6. A person who can work in the complex settings with minimum supervision

7. Fluency in speaking & writing, English and Kiswahili

8. Functional computer skills

9. Basic monitoring and evaluation knowledge

10. Solid knowledge of market research techniques.

11. Thorough knowledge of social media and web analytics


How to Apply

• Please submit your cover letter (1 page), updated CV (maximum 4 pages) and contact information for three references, not later than 22nd February 2022 before 5.00pm to application@tma.or.tz

• Application should be sent through email only and should note the position title as the subject line for example: “Finance Mentor”

• All application later should be address to Chief Executive Officer, Tanzania Mentors Action, BOX 4278, Dodoma.

• Applications received after the deadline will not be considered.

• Only shortlisted candidates will be contacted

• TMA is an equal opportunity employer; women, youth, People living with disabilities are encouraged to apply

• Hard copies, personal visits or phone calls to this office are discouraged.

NOTE: All documents should be in pdf format

About the Company

TMA is one of the leading non-governmental organizations in research, mentorship, and consultancy in Tanzania. It was established to strengthen the national and international economic

Inclusive development, governance, programmatic and fiscal accountability through the use of broad spectrum of resource database of mentors and researchers in Finance, Management, ICT, Human Resources and governance.

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