Job Type : Full Time
Industry : Marketing /Business Administration
Education Level : Senior level
Job Title: Marketing
& Customer Relation Officer (3 Positions)
Location: Dodoma
Reporting: HOD
Programs & Operation
Duties and
Responsibilities of Marketing & Customer Relation Officer
1. Building and maintaining relationships with customers and
key personnel within the
Organizations
2. Conducting business reviews to ensure customers are satisfied
with TMA products and services.
3. Alerting the TMA Management team to tap opportunities for
further provision of products and services within key exiting and new customers
4. Letting customers know about other products that TMA
offers.
5. Attending meetings with Customers to build relationships
with existing accounts and procurement teams
6. Achieving Customer relationship targets and KPI’s as set
by the TMA
7. Working closely with all TMA staff.
8. Escalating and resolving areas of concern as raised by
Customers.
9. Carrying out Customer satisfaction surveys and reviews.
10. Monitoring company performance against service level agreements
and flagging potential issues.
11. Updating the CRM and ensuring that TMA officials are
aware of changes.
12. Liaising with internal departments to ensure Customer
needs are fulfilled effectively.
13. Prepare monthly and quarterly reports and submit to the
TMA HOD Programs & Operation
14. Manage & update customer databases
15. Boost customer loyalty by offering a proper experience
over the phone
16. Conduct demonstration and orientation to customers on
organization products
Qualifications and
Skills of Marketing & Customer Relation Officer
1. Bachelor’s degree in Marketing, Business management,
Communication, accounting, finance, economics or its equivalent
2. Post graduate qualifications will be an added advantage
3. Previous experience working as a Customer relationship Officer
or higher position or a track record of managing Customer relationships for a
period of at least 2 years
4. Strong interpersonal skills and an ability to build
relationship with customers.
5. Hardworking with a strong work ethic
6. A person who can work in the complex settings with
minimum supervision
7. Fluency in speaking & writing, English and Kiswahili
8. Functional computer skills
9. Basic monitoring and evaluation knowledge
10. Solid knowledge of market research techniques.
11. Thorough knowledge of social media and web analytics
How to Apply
• Please submit your cover letter (1 page), updated CV
(maximum 4 pages) and contact information for three references, not later than
22nd February 2022 before 5.00pm to application@tma.or.tz
• Application should be sent through email only and should
note the position title as the subject line for example: “Finance Mentor”
• All application later should be address to Chief Executive
Officer, Tanzania Mentors Action, BOX 4278, Dodoma.
• Applications received after the deadline will not be
considered.
• Only shortlisted candidates will be contacted
• TMA is an equal opportunity employer; women, youth, People
living with disabilities are encouraged to apply
• Hard copies, personal visits or phone calls to this office
are discouraged.
NOTE: All documents should be in pdf format
TMA is one of the leading non-governmental organizations in
research, mentorship, and consultancy in Tanzania. It was established to
strengthen the national and international economic
Inclusive development, governance, programmatic and fiscal
accountability through the use of broad spectrum of resource database of
mentors and researchers in Finance, Management, ICT, Human Resources and
governance.
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