Job Description
Case Management
Officer
Date: 11-Feb-2022
Location: Kibondo
& Kasulu, Tanzania
Company: Plan
International
BACKGROUND
Plan International
is an independent development and humanitarian organisation that advances
children’s rights and equality for girls. Plan has over 80 years’ experience
and works in more than 75 countries across the world. We strive for a just
world, working together with children, young people, our supporters and
partners.
Plan International
has been working in Tanzania since 1991. Our work supports marginalised
children and youth, especially adolescent girls, to grow up physically and
mentally healthy and ready to shape their future. We create an enabling
environment and empower girls to be active drivers of change in realising their
rights. We prioritise working with partners, and ensuring all of our work is
evidence based.
Plan International
Tanzania has responded to the Burundian Emergency program in Kibondo and Kasulu
since October 2015 due to Burundian refugees’ influx with special focus on Case
Management, Psychosocial support activities and Education in Emergencies (EiE).
role PURPOSE
This role will be
responsible for strengthening the quality of Plan International’s Child
Protection in emergencies programme coordination and provision of individual
case management services including alternative family-based care for un
accompanied and separated children, supporting cross boarder family tracing and
reunification, supporting other durable solutions such as voluntary
repatriation of Burundian refugees among others. She/he will be responsible for
coordinating closely with UNHCR and other stakeholders working in the camp to
ensure presentation of BID during BID panels, building case conferences for
complex cases and high risk cases, coordinating 2 way referrals and linkage to
other services, capacity building of caseworkers including supervision and
coaching of caseworkers and incentive workers. The role will also provide
support to case management team on CPIMS+ system in collaboration with the
CPIMS+ coordinator and, manager and Specialist. This role will have interface
with the children, caregivers as well as partner agencies. In addition, the
CMO’s will ensure that refugee children receive timely and appropriate
services. The role has overall supervision of case management
caseworkers.
Dimensions of the Role
The CMO will provide leadership oversight to the case workers in
Nyarugusu camp support both Burundian and Congolese vulnerable children,
adolescents and caregivers. The CMO will work in collaboration with other
likeminded agencies such as IRC, Save the Children, TRCs/ICRC, DRC, UNICEF,
NRC, World Vision, MOHA, UNCHR, Community based structures among others. Key
focus areas included implementation of Best Interests Procedures
safeguarding during voluntary repatriation, resettlement, cross boarder FTR
among other durable solutions, coordination and provision of alternative family
based care, supervision, coaching and mentorship of case workers,
supporting CPIMS+ activities and information sharing and data protection
protocol,, coordination and linkage of referrals to other stakeholders in the
camp, contributing to quality report development, representation of Plan
International, case conferences for complex cases, participation in BID panels
among other key responsibilities. The role reports to CPiE Coordinator - Case
Management/PSS/CB and has no delegated authority.
Accountabilities
- Responsible for identifying, screening
and conducting assessments for un accompanied separated children (UASCs)
and OVC
- Ensuring that all identified UASCs are
registered into CPIM+ and receives timely gender appropriate and responsive
case management services incline with Revised CPMS and other interagency
standards and SOPs
- Prepare and submit case records/
documents for case conferencing/ BID panels in close collaboration with
UNHCR at field level
- Supporting in analysis of case
management caseload, assigning cases to case workers, supervision and
coaching and raising complex cases to CPIE specialist and manager for
support
- Ensuring close coordination and tracking
of children receiving case management including regular follow up as per
prioritization and vulnerability criteria
- Work closely with CPIMS+ coordinator to
produce weekly and monthly reporting
- Provide technical and management
leadership to Case Management Social Workers (case workers)
- Develop work plan and oversee the
implementation of case management activities including CPIMS+ activities
- Conduct necessary capacity building to
case workers including information sharing and data protection protocol
and report any identified bridge to CPIE coordinator/Manager
- Develop capacity building for children,
parents and community members to strengthen prevention and protection of
vulnerable children and adolescents
- Ensure all staff understand different
needs of children and youth and respond appropriately
- Responsible for identifying CPIE needs
to support case management team
- Support in implementation of CPIE
project activities in collaboration with CPIE coordinator and manager
- Support in collaboration with the
specialist, manager and coordinator to disseminate key interagency quality
standards such as revised CPMS standards related to Case management, CP,
SGBV, VOLREP, CM SOPS etc
Ensure representation of Plan
International in camp cased meeting and support national volunteer and
Government social welfare officers assigned to work in Plan International.
Documentation and M&E:
- Support report writing and donor
compliance
- Participate in designing and conducting
regular assessments and analyses to inform programme design and
modifications in collaboration with the MEAL team
- Support in monitor the quality of
project activities and support evaluation of the same in collaboration
with the MEAL team
Support in coordinating information
sharing and dissemination of articles, case studies, change/success
stories and presentations highlighting work in CPiE among your staff teams
Team Management
- In strong linkage with the CPiE
coordinator and manager, ensure good communication and coordination with
other team members through regular programme coordination meetings at
field level
- Ensure effective coordination of
referrals internally within Plan such as youth and Education teams as well
eternal coordination with other stakeholders to respond to the holistic
needs of children and adolescents
- Ensure management case management
performance for the case workers and case management incentive workers
- Ensure team building activities are
conducted in collaboration with the manager and coordinator for effective
staff care and support
Perform HR related functions such as
overseeing the filling of timesheets, development and implementation of
leave plans etc. for the case management teams in a timely manner based on
Plan International Policies
Representation and advocacy:
- Ensure adherence to local policies and
regulations
- Work in close relationship with the
government representative another stakeholder at camp level
- Participate in SGBV another camp-based
meeting and forums to raise issues affecting children, emerging trends and
support required to address the issues
- Maintain regular interaction with other
NGOs and UN bodies such as IRC, HelpAge, MSF, TRCS, Save the Children,
UNHCR and UNICEF to effectively respond to child related issues affecting
children in the camps
- Ensures that Plan International’s global
policies for Child Protection (CPP) and Gender Equality and Inclusion
(GEI) are fully embedded in accordance with the principles and
requirements of the policy including relevant Implementation Standards and
Guidelines as applicable to their area of responsibility. This includes,
but is not limited to, ensuring staff and associates are aware of and
understand their responsibilities under these policies and Plan
International’s Code of Conduct (CoC), their relevance to their area of
work, and that concerns are reported and managed in accordance with the
appropriate procedures.
Key relationships
The Child Protection
in Emergencies Officer will have significant contact with CPiE Specialist, CPIE
manager, CP Coordinator, Compliance and Reporting Coordinators and PSS officer
etc.
Technical expertise,
skills and knowledge
Dealing with Problems:
The position
involves resolving a wide range of challenges which occur in managing different
people with different background and culture. The position holder will be
required to demonstrate attributes such as honest and trustworthy, respectful,
possess cultural awareness and sensitivity, be flexible and demonstrate sound
work ethics. S/he will demonstrate the ability to solve problems, be creative
while providing support.
Skills specific to the post
Plan International’s
Values in Practice
We are open and accountable
- Promotes a culture of openness and
transparency, including with sponsors and donors.
- Holds self and others accountable to
achieve the highest standards of integrity.
- Consistent and fair in the treatment of
people.
- Open about mistakes and keen to learn
from them.
- Accountable for ensuring we are a safe
organisation for all children, girls & young people
We strive for lasting impact
- Articulates a clear purpose for staff
and sets high expectations.
- Creates a climate of continuous
improvement, open to challenge and new ideas.
- Focuses resources to drive change and
maximise long-term impact, responsive to changed priorities or crises.
- Evidence-based and evaluates
effectiveness.
We work well together
- Seeks constructive outcomes, listens to
others, willing to compromise when appropriate.
- Builds constructive relationships across
Plan International to support our shared goals.
- Develops trusting and ‘win-win’
relationships with funders, partners and communities.
- Engages and works well with others
outside the organization to build a better world for girls and all
children.
We are inclusive and empowering
- Seeks constructive outcomes, listens to
others, willing to compromise when appropriate.
- Builds constructive relationships across
Plan International to support our shared goals.
- Develops trusting and ‘win-win’
relationships with funders, partners and communities.
- Engages and works well with others
outside the organization to build a better world for girls and all
children.
Physical Environment
Typical working at
the field with limited stay at the office.
Level of contact
with children
High level: Frequent
interaction with children
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