Job Description
Job Identification: 2315
Locations: Dar
es Salaam, Tanzania, United Republic of
Posting Date:
02/08/2022, 09:34 AM
Apply Before:
02/23/2022, 07:59 AM
Job Schedule:
Full time
Agency: UNDP
Grade: G4
Vacancy Type:
Fixed Term
Practice Area:
Management
Bureau: Regional
Bureau for Africa
Contract Duration: 1 Year
Education & Work Experience: High School certificate
Other Criteria:
2 year(s) experience
Required Languages: English and Swahili
Vacancy Timeline: 2 Weeks
Mobility required/no mobility: no mobility required
Job Description
BACKGROUND
The Security
Operations Centre (SOC) is a cost-shared resource, established to support the
safety and security of personnel, premises, assets and operations working for
various organizations covered by the United Nations Security Management System
(UNSMS). The SOC is technically managed and supervised by the United Nations
Department for Safety and Security in Tanzania (UNDSS-Tanzania).
The SOC monitors,
facilitates, and coordinates the communications of data, text, and voice
messages using the security communications system (SCS) available in Tanzania.
Additionally, responsibilities can include maintaining administrative data
supporting security communications, such as aggregating contact data for UNSMS
personnel, offices, vehicles, and emergency services. This position will be
supporting key functions and operations of the United Nations.
Position Purpose:
The role of a SOC
Assistant can be challenging and unpredictable as they may be required to
respond and assist callers in need of immediate assistance. They will have the
responsibility to pass key information and instructions in a timely and calm
manner to UNSMS personnel and others, as required. At times, the work will be
fast paced and intense, but highly rewarding as the Assistant will be part of a
response and support team which contributes to the work of the United Nations.
The selected candidate will gain valuable experience and skills while working
with people from a broad range of cultures and professional backgrounds.
The SOC Assistant
will be under the overall supervision of UNDSS-Tanzania’s Security Adviser.
Key Duties and Accountabilities:
Operational Duties:
- Receives, transmits, or relays security
and safety messages and information on behalf of the Designated
Official/Area Security Coordinator/Senior Security Personnel (as
applicable) via all identified means of communication to UNSMS personnel
- On receipt of notifications of security
and safety incidents, escalates these via the appropriate and defined
channels for follow-up and support
- Using the SCS, monitors the movement of
field missions, as defined by the Security Risk Management (SRM) process
and appropriate standard operating procedures (SOPs)
- Based on the local SOPs facilitates the
provision of immediate support to the UNSMS and NGO personnel involved in
security or safety incidents: alerts the response and support functions
through the appropriate and defined channels, gives the necessary feedback
and input to the personnel involved in the incidents, maintains the communication
link to personnel, acts in an overall supportive role. Records all
information and communications related to these incidents
- Notifies the respective UNSMS
organization or NGOs security focal points when their personnel are
involved in a security or safety incident
- Monitors the usage of the SCS and
ensures it is used according to established SOPs; guide personnel on
appropriate behavior when using the SCS. Support UNDSS-led training of UN
personnel on the proper use of emergency telecommunications equipment and
tools
- Verifies the operational status of the
SCS to ensure that personnel can use or access the SCS and that the SCS is
functioning properly. Reports any anomalies to the appropriate authority
for further action or guidance
- Undertakes personnel headcount in
accordance with instructions from the Designated Official /Area Security
Coordinator /Senior Security Professional (as applicable), or an
established SOP in a timely and accurate manner.
Administrative Duties:
- Maintains the contact and residence
details of all UNSMS personnel and their eligible dependents (and where
applicable contact details of NGOs and implementing partners), and the
contact details of premises and vehicles in the country
- Maintains the UN warden lists from all
UNSMS organizations in the country
- Maintains the contact details of the
response team emergency services and support structures of host
government, local authorities and contracted private security companies;
direct personnel to the nearest one during times of security or safety
incidents
- Maintains records and logs of actions
and communications undertaken to support security or safety incidents or
any other critical communications
- Prepares and submits reports, as
directed by the most senior security professional.
- Support in the repair, maintenance, and
inventory of common SCS-equipment
- Support the issuance and renewal of UN
Identification Cards to UNSMS personnel.
- Perform other duties, as directed by the
immediate supervisor.
Core Competencies:
- Teamwork: LEVEL 1: Plans and monitors own work,
pays attention to details, delivers quality work by deadline
- Communication: LEVEL 1: Open to creative ideas/known
risks, is pragmatic problem solver, makes improvements
- Innovation: LEVEL 1: Open minded and curious, shares
knowledge, learns from mistakes, asks for feedback
- People
Management: LEVEL 1:
Adapts to change, constructively handles ambiguity/uncertainty, is
flexible
- Delivery: LEVEL 1: Shows drive and motivation,
able to deliver calmly in face of adversity, confident
- Emergency
Response and Coordination: LEVEL 1: Demonstrates compassion/understanding towards
others, forms positive relationships
- Knowledge
Management: LEVEL 1:
Appreciate/respect differences, aware of unconscious bias, confront
discrimination
- Relationship
Management: LEVEL 1:
Appreciate/respect differences, aware of unconscious bias, confront
discrimination
Cross-Functional & Technical Competencies
- Security
Services - Security incident management & monitoring:
- Ability to provide adequate response to
security incidents/events
- Security
Services - Security information management: Analytical capabilities to process
diverse security information and develop recommendations
- Security
Services -Security advice, planning, and coordination: Ability to provide with
authoritative advice and guidance on security management, plan and
coordinate security activities
- Security
Services -Security risk management: Ability to assess threats and risks, identify and oversee
implementation of mitigation measures, including ability to design and test
security plans
- Security
Services -Security training: Ability to design, contribute to, and/or facilitate meaningful
security training programmes/courses
- Security
Services -Security policy awareness & implementation: Knowledge of security policy
concepts and ability to apply to strategic and/or practical situations
- Security
Services- Security crisis management & response: Knowledge of crisis management and
response arrangements as well as the ability to prepare for, respond
to, support/manage security crisis events
REQUIREMENTS:
Education:
- Secondary Education is required. A
University Degree in a related field is an asset
Experience, Knowledge, and Skills:
- Minimum 2 years of experience in UN, NGO
or Government experience required; experience in the operation and
maintenance of communication and IT equipment is an asset.
- Good general geographic knowledge of the
country; work experience in locations with UN duty stations
outside Dar Es Salaam is an asset.
- Excellent inter-personal and oral
communication skills.
- Excellent computer skills (MS office,
internet browsers, smart phone apps – IOS & Android),
- Experience in the use of GPS
applications such as Google Maps, Google Earth and use of GPS devises
would be an asset
- Ability to work with minimum
supervision, with efficiency, competency and integrity
- High computer skills and information
systems management experience
- Experience with radio, satellite, and
web-based communication systems
- Willingness to work night shifts and
overtime as required by security operations
- Willingness to travel within the country
as required by security operations
- Fluency in oral and written English and
Swahili
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