Job Type : Full Time
Industry : Human Resources
Education Level : Senior level
Job Details
Description
Pathfinder Overview
Pathfinder International is driven by the conviction that
all people, regardless of where they live, have the right to decide whether and
when to have children, to exist free from fear and stigma, and to lead the
lives they choose. Since 1957, we have partnered with local governments,
communities, and health systems in developing countries to remove barriers to
critical sexual and reproductive health services. Together, we expand access to
contraception, promote healthy pregnancies, save women’s lives, and stop the
spread of new HIV infections, wherever the need is most urgent. Our work
ensures millions of women, men, and young people are able to choose their own
paths forward.
Summary:
The HR Business Systems Analyst (BSA) executes on the Global
Talent Practice and technology (MyPathfinder) strategic plan as defined and
continuously prioritized by the Global Talent Product Owner. This role will have expertise in a defined
portfolio of talent practice areas to support the development and maintenance
of support materials for GTP best practices as well as MyPathfinder system user
support. The HR BSA will contribute to
data design by providing user and business process expertise to the GTPO and IT
teams. This role will provide reporting and ad hoc analysis to all levels of
the organization to ensure that Pathfinder Leadership can easily understand
operational effectiveness and achievement of HR organizational KPIs.
Key Performance Areas
·
Software
and Systems Operations: (40%)
ü
Creates and maintains all system architectural
documentation regarding Pathfinder configuration and integration to vendors and
internal systems.
ü
Creates and maintains user documentation: job
aides, resource center and training materials to support all functionality in
production.
ü
Executes on key tasks within project plans for
rollouts of new modules to the MyPathfinder product platform. Adheres to the P3 project management
framework to ensure transparency and clarity to the GTPO as to progress of
tasks
ü
Monitors and improves MyPathfinder product
health
ü
Configures the MyPathfinder Platform (HRIS:
Core, Payroll, Benefits, Business Intelligence, Talent Modules: Recruiting,
Onboarding, Performance Management, Compensation Management, Perception, others
as acquired).
ü
Researches and resolves system issues and
process flaws. Maintain the MyPathfinder
Support ticketing triage process and supporting documentation. Responds to
support requests promptly and accurately, clearly communicating the status of
support requests through resolution.
ü
Perform system maintenance: Executes on project,
regression, vendor release and internal release testing and ensures GTPO is
engaged early with failed tests for swift prioritization decisions.
·
Data and
Security: (25%)
ü
Works with the vendor to ensure the integrity
and security of personnel data and integrations
ü
Configures user Roles and Workflows to ensure
secure sharing of data internally
ü
Maintains appropriate security standards related
password/access management.
ü
Manages end user accounts, permissions, and
access rights in accordance with best-practices regarding privacy, security,
and regulatory compliance.
·
Continuous
Delivery: (15%)
ü
Continually evaluates Human Resources
information system’s capabilities, recommends solutions and submits proposals
for improvement
ü
Leads in managing day-to-day HCM activities to
support HR and other inter-related functions. Responsible for the planning,
development, testing, implementation, reporting, data integrity, training and
documentation.
ü
Elicit requirements using interviews, document
analysis, business process descriptions, use cases, scenarios, business
analysis, and workflow analysis for new development projects.
ü
Create, document, and revise functional
specifications for system configuration
ü
Regularly updates GTP Resource Center with new
functionality and when defect corrections and small enhancements are delivered
to ensure continuous relevance to end users.
·
Staff Training and Development: (10%)
ü
Develops relevant training solutions for end
user to access in for their use of the MyPathfinder platform.
ü
Develop low-fidelity wireframes and other visual
tools to support a broad understanding of system functionality across languages
and cultures.
ü
Deliver targeted Train-the-trainer forums for
the Global HR Leaders to ensure local capability to support country users.
ü
May participate in delivering training in
partnership with the local support staff to country end-users.
·
Vendor
Relations: (10%)
ü
Manages cases and service requests with vendor
ü
Informs Global Product Owner of quality of
service levels.
Minimum Education and Work Experience:
·
Bachelor’s degree in Computer Science, Software
Engineering, Human Resources or equivalent, or a combination of education and
experience that yields the required competencies.
·
Two (2) years work experience with a
multinational organization and successful track record in supporting a global
HRIS system
·
Two (2) years of experience working in a Human
Resource environment, familiarity with Talent Practices
·
Two (2) years database management experience
·
Proficient Cognos Business Intelligence report
writer
Preferred Education
and Work Experience:
·
One (1) years of UKGPro experience: This role
will require a proficiency in all components of the system including set up of
users, management of foundation objects, configuration of workflows, and
assisting with/trouble-shooting data integration.
·
ITIL Certification
·
UX Certification
Competencies/Attributes:
·
Systems Design and Development: Proven ability
to oversee the design, development, and implementation of all functionality of
HRIS/ HCM
·
Systems Planning, Security Principles and Best
Practices: Proficient knowledge of systems planning, security principles, and
best practices specific to general management and technical configuration of
HCM.
·
Application Support: Advanced knowledge of HCM
Systems, current platform built on UKGPro. Solid understanding of ITIL
·
Project Management Planning and Leadership:
Proven ability to actively and collaboratively contribute to cross- functional
initiatives. Experience in Agile development practices
·
HR Principles and Practices: Fundamental
knowledge of and ability to apply Human Resources management practices and
principles, including labor relations regulations and requirements, total
rewards, training and learning, and retention strategies (management,
motivation, development, mentorship) to create a positive work culture.
·
Training Design, Development and Delivery:
Proven ability to design, develop and deliver technical training to support end
users.
·
Problem-solving: Proven ability to collaborate
with others to lead analysis of complex challenges, identify root-cause issues,
and ensure solutions are appropriate and “usable” by the organization
·
User Experience: Proven ability to design with
the customer in mind, gathering feedback and innovating to provide an optimal
experience for the end user.
·
Analysis and Sound Judgment: Advanced analytical
and trouble shooting skills. Ability to make sound judgments. Ability to
improve processes, promote excellence and demonstrate accuracy and
thoroughness.
·
Communication: Advanced oral and written
communication skills using different forms of media. Ability to translate
complex concepts to individuals at all levels.
·
Influencing and Customer Service Skills: Proven
ability to influence using diplomacy skills with key stakeholders. In-depth
demonstrated customer service skills.
·
Passion for Sexual and Reproductive Health
Services: Commitment to family planning, reproductive health services, gender,
maternal, child health services, and eradication of harmful traditional
practices.
·
Organization, Planning and Multi-tasking:
Advanced organizational and planning skills, project planning and management
skills. Proven ability to set priorities, meet deadlines and multi-task with
minimal supervision. Proven ability to coordinate activities.
·
Self-Management and Teamwork: Ability to work
independently or as a member of the team, ability to be detailed-oriented and
consistently accurate, ability to manage stress effectively in a fast-paced
environment, and ability to quickly learn new systems, processes and procedures
and adapt local practices to global standards.
·
Matrix Management: Ability to thrive in a
matrixed organization.
·
Confidentiality: Proven ability to maintain
confidentiality on work-related issues
Other Information:
·
Travel required (30% or less)
·
Uses cellular and office phone, laptop or
desktop computer
Qualifications
Education
Required
·
Bachelors or better in Human Resource
Administration or related field.
Experience
Required
·
Proficient Cognos Business Intelligence report
writer
·
Mandatory – work hour availability between 7 am
- 1 pm EST/EDT
·
2 years: Experience supporting a global HRIS
system
·
Experience working in a Human Resource
environment, familiarity with Talent Practices
Equal Opportunity Employer/Protected Veterans/Individuals
with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Pathfinder International is driven by the conviction that
all people, regardless of where they live, have the right to decide whether and
when to have children, to exist free from fear and stigma, and to lead the
lives they choose. As a global health organization with locally led,
community-driven programs, we support women to make their own reproductive
health decisions.
We work with local partners to advance contraceptive
services, comprehensive abortion care, and young people’s sexual and
reproductive rights in communities around the world—including those affected by
poverty, conflict, climate change, and natural disasters. Taken together, our
programs enable millions of people to choose their own paths forward.
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