Job Type : Full Time
Industry : Social Science
Education Level : Junior Level
About Tembo Nickel Corporation
Tembo Nickel Corporation (“Tembo”) is an operating company
formed via the Framework Agreement (19 January 2021) between Kabanga Nickel
Limited and the Government of Tanzania for development of the Kabanga nickel
deposits in the Ngara District in the Northwest of Tanzania. Under the
Framework Agreement terms, Tembo (owned 84% by Kabanga Nickel Limited and 16%
by the Government of Tanzania) has been formally established for the mining,
processing and refining of Class 1 nickel with cobalt and copper co-products.
Tembo is the Swahili word for elephant and represents strength, community and
longevity. Tembo Nickel aims to become a sustainable, inclusive and responsible
company supplying critical battery minerals to the world.
GRIEVANCE RESOLUTION OFFICER (1)
Position Summary:
Tembo Nickel is seeking to recruit
Grievance Resolution Officer to join Tembo Nickel Project Team. She/he will
have full responsibility for the assigned activities and be one of the primary
interfaces with the identified local stakeholders. Working with the rest of
the CR team, s/he will lead management of all community raised complaints and
grievances related to Tembo Nickel programs/activities. As part of the CR team
s/ he will maintain regular communications with local government officials and
other strategic partners at Village. Ward and District level.
This is a Fixed Term contract of 1
Year and the successful candidate will report to the CR Team Lead
Duty Station: Tembo Nickel Project Site-Ngara
Duties and Responsibilities
·
Grievance Resolution Officer (GRO) reports to
the Community Relations Lead (CRL). In the absence of the CRL the GRO will
report directly to the Senior Community Relations Officer (SCRO).
·
Serve as liaison between TN and identified local
stakeholders
·
Provide updates of assigned tasks on important
achievements/con- strains encountered at in individual weekly reports.
·
Develop and register all raised grievances
through the Complaints Management System and utilize the same in periodic mechanism
performance reporting.
·
Ensure all raised issues are followed through
& thoroughly inves- tigated/processed by the Community Relations Department
prior to responses and resolutions being provided to the complainant.
Additionally, make follow-up internally with relevant departments.
·
With the approval from the CRL. represent TN in
the community whenever there is any emerging complaint to help clarity issues
for amicable stakeholder understanding.
·
Attend daily department morning briefing
sessions and any planned department meetings
·
Work with Community Relations team to support
implementation of stakeholder engagement programs.
·
Write and submit all relevant reports (e.g.
stakeholder engagement report, weekly report etc) to Community Relations Lead
for review before submission to Site management
·
Involved on development of department plans,
monitoring and evaluation of department activities
·
Jointly with Community Relations team, undertake
monitoring, internal evaluation and documentation of all work done by CR
Department
Qualifications and Competencies
·
Bachelor’s degree in social Law or related
discipline
·
Minimum of 3 years’ experience in the same or
related role
·
Computer literate and fully conversant with
basic computer applications
·
Experience in handling grievances is a Must
Tembo Nickel offers a competitive remuneration package and
ONLY shortlisted candidates will be contacted.
Method of Application
Tembo Nickel Corporation (“Tembo”) is an operating company formed via the Framework Agreement (19 January 2021) between Kabanga Nickel Limited and the Government of Tanzania for development of the Kabanga nickel deposits in the Ngara District in the Northwest of Tanzania.
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