Job Description
Head Office NBC
- NBC is
the oldest serving bank in Tanzania with over five decades of experience.
We offer a range of retail, business, corporate and investment banking,
wealth management products and services.
Job Summary
To provide advice and support in the development and
implementation of business development management planning and associated
service delivery processes, methods and techniques; enabling the provision of
sound business development expertise.
Job Description
Key Accountabilities
1. Business Growth
- Develop
and maintain business relationship with existing and potential
customers and act as bank’s key contact person to
Microfinance customers
- Initiate
and conduct customer engagements such as focus groups, customer forums,
workshops aimed at identify customer needs, building and strengthen
relationships with customers in order to retain them and create loyalty
- Engagement
with various stakeholders for the purpose of growing
Micro Small Enterprise business book
- To
conduct clinics to Branch staff dealing with Microfinance customers to
ensure their performance is aligned with business goals and objectives
- Follow
up sales lead and pipelines to maturity across branches.
- Participate
in developing operating procedures and processes.
- Review
loan portfolio and recommend appropriate interventions to ensure it
performs in line with approved performance indicators and targets
- Support
Manager Microfinance on Soliciting and managing guarantee funds to
enhance security cover to MSE loan portfolio.
- Ensure
compliance to Microfinance lending procedures in all engagements
- Support
branches to solicit deposits from Microfinance customers in order
to meet Retail liability targets
- Benchmark
bank’s products and services to that of competitors in the market and
advice improvement whenever needed.
- Explore,
initiate and nurture emerging business leads/opportunities for growth
Microfinance business across branches.
- Monitor
and ensure Micro small enterprises loan portfolio is good and within the
acceptable portfolio at risk levels.
- Perform
other duties as may be directed or assigned by his/her supervisor
2. Product Development
- Collaborate
with Product team in developing new products to suit Micro Small
Enterprises customers and ensure training and launches are done in
accordance to bank procedures
- Develop
and maintain a product catalogue for Microfinance business
- Monitor
effectiveness of microfinance products by reviewing relevant products reports
on a monthly basis to determine the effective of the product.
- In
collaboration with Product team, review and advise on proper pricing of
Microfinance products in order to remain competitive in the market.
3. Risk Management
- Respond
to queries related to microfinance business and provide the necessary information
needed during internal and external audit.
- Ensure
compliance to Microfinance procedures in all engagements
- Monitor
performance of Microfinance on monthly and advise prompt action to be
taken by braches for delinquent cases.
- Work
closely with branches to ensure adherence to all terms and condition of
approved loans.
- Ensure
compliance issues are addressed along with the solutions during
development of the new Microfiance Products.
- In
collaboration with Credit Unit, to participate on the review of the
Credit Policy and Credit Manual to incorporate new product
developments in the microfinance lending, operating, business and
regulatory environment.
-
4. Role / Person Specification
4.1 Education Requirement
Masters /Bachelor degree in Accounting, Finance, Economics,
Agri-business and any other related field with experience in Microfinance
Industry
4.2 Experiences
- Minimum
3 years of experience in Microfinance filed
- Significant
understanding of microfinance business with proven success in developing
client relationships and delivery of solutions to the bottom of the
banking pyramid.
4.3 Other relevant Requirement
- Ability
to work under pressure in complex environment including travelling to
upcountry
- Sound
understanding of Microfinance products and services
- Self-motivated,
innovative with ability to initiate and lead change.
- Excellent
knowledge of banking operations and financial markets in Tanzania
- Well-developed
analytical, quantitative and problem solving skills.
- Strong
credit analysis skills
- Excellent
communication (English and Kiswahili), numerical, analytical and report
writing skills
- Strong
computer skills; proficient in outlook, word, excel and power point
- Managerial
and leadership skills (Analytical, Conceptual and resourcefulness)
- Strong
interpersonal and networking skills for both internal and external
customers
- Ability
to effectively prioritize and execute tasks in a high-pressure environment
-
Qualifications
Bachelor's Degree - Business, Commerce and Management
Studies, Commercial mindset - Senior (Meets some of the requirements and would
need further development), Customer Excellence - Service Delivery (Meets all of
the requirements), Digital familiarity (Meets all of the requirements),
Effective communication - Basic (Meets all of the requirements), Experience in
a similar environment, Openness to change (Meets some of the requirements and
would need further development), Product and/or Service Knowledge (Meets all of
the requirements), Sales Management (Meets some of the requirements and would
need further development)
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