Job Type : Full Time
Industry : Engineering
Education Level : Senior level
Posting Country: Tanzania, United Republic of
Date Posted: 29-Nov-2021
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A
more connected, inclusive and sustainable world. As a dynamic global community,
it's our human spirit, together with technology, that empowers us to achieve
this.
We challenge and innovate in order to connect people,
businesses, and communities across the world. Delighting our customers and
earning their loyalty drive us, and we experiment, learn fast and get it done,
together.
Job
Purpose
The Network
Operations Specialist focuses upon the provision of network operations advice
and administration and provides monitoring, operation and management of
efficient and effective networks services fulfilling the Vodafone Strategy. The
Network Operations Specialist has a good understanding of established concepts
and procedures in monitoring network nodes, executing event/incident
management, configuration, escalation, release and deployment and 3rd party
management activities, ensuring a high quality, reliable network service is
available to our customers. Typically reports to the Network Operations
Manager.
Job
Responsibility
* Advices
and executes administrative activities of network operations including project
initiations, system requirements, incident management and cost base management;
* Operational
excellence, solving problems through development of methods;
* Supports
the team to deliver activities related to preventive maintenance, PW,
acceptance tests;
* Conducts
activities according to the highest level of operations standards in line with
KPIs, (e.g. making sure planned outages don't exceed the given time limit): Effectively
interacts with colleagues to ensure the availability, performance and
scalability of the network systems and to support the achievement of the
Network Operations strategy;
* Performs
assigned tasks in line with process, updating internal parterns accordingly and
ensures customer SLA delivery, service availability, quality and continuity
assurance;
* Delivers
tasks related to Customer Service assurance with focus on high availability,
minimum restoration times and customer management;
* Provides
support to maintain solid relations with vendors and partners;
* Uses
administrative experience to plan, schedule, implement and test new services,
new features and network expansions;
* Supports
and contributes to the consolidation of the Service Assurance function for IT
and Networks, (incidents, problems and change management) for both fixed and
mobile;
*
Understands the needs and contributes to ensure actions and escalations are
routed/highlighted as necessary, (both internally and/or externally), to
achieve service restoration, in case of faults;
* Performs
other job-related duties or tasks defined by the supervisor or resulting from
assigned agendas.
Competence and Qualifications
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining
the very best people by offering a flexible, motivating and inclusive workplace
in which talent is truly recognized, developed and rewarded. We believe that diversity
plays an important role in the success of our business and we are committed to
creating an inclusive work environment which respects, values, celebrates and
makes the most of people’s individual differences - we are not only
multinational but multicultural too. At Vodacom you will have access to
our excellent flexible benefits programme that you would expect from any global
company.
Vodacom Tanzania is Tanzania’s leading communications
company providing a wide range of services for consumers and enterprise
including voice, data, messaging, financial services and Enterprise solutions.
Vodacom Tanzania was listed on the Dar es Salaam Stock
Exchange on 15 August 2017. Vodacom Tanzania and its subsidiaries (together
‘the Group’) are majority owned by Vodacom Group Limited (75% holding), a
company registered in South Africa, which in turn is majority owned by Vodafone
Group PLC., a company based in the United Kingdom
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