Customer Service Executive (2 Posts)

  • Precision Air Service Plc .
  • Dar es salaam
Posted over 2 years ago
About the job
  • Job Type : Full Time

  • Industry : Customer Service

  • Education Level : Junior Level

Job Description

Reports To:  Customer Service Supervisor

Duty Station:  Dar es Salaam

Role Purpose Statement:

To ensure efficient and effective customer focused check in and boarding in compliance with SLA’s and customer expectations

Key Accountabilities/Responsibilities

  • To ensure efficient & effective passenger service in compliance with carriers’ policies/procedures and customer airlines approved SLA.
  • To ensure compliance with safety & security standards in our operations to comply with relevant statutory and industry requirements.
  • To protect and enhance revenue collection to meet Company and Customer airlines targets.
  • To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations.
  • Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures, regulatory authorities and requirements of customer airlines.
  • Any other duties as may be assigned by your supervisor

Performance Indicators:

  • Comply with customer care standards in terms of serving the passengers.
  • Nil OTI’s related to poor service.
  • Comply with laid down standards in verifying validity of passenger’s travel documents.
  • Comply with laid down standards of appearance and grooming
  • Compliance with SLA’s.
  • Customer service delivery reactions/responses.
  • Compliance with non-SLA carriers’ policies & procedures.
  • Adherence to safety standards
  • Excess baggage revenue collected and reported

Competencies:

  • High integrity and communication skills.
  • Ability to work under pressure.
  • Proactive/results orientated
  • Team player
  • Decisive and result oriented
  • Customer focused
  • Pleasant & presentable

Minimum Requirements:

  • Diploma Graduate or relevant lATA/ UFTAA qualifications or equivalent
  • Certification in relevant computer applications and Customer Service
  • Experience in delivering service in demanding consumer environment
  • Good Communication Skills with Pass Mark of grade C in English and Kiswahili and Mathematics 
  • Fluency in appropriate foreign languages is an added advantage


Closing Date:

Not later than 29th November 2021


Mode of Application:

If you feel you meet the above requirements, please send your application and CV to the address below. Only short‐listed applicants will be contacted.

Head of Human Resources and Administration

Precision Air Services Plc

Mail Box 70770

Dar es Salaam

Tanzania

E‐mail: pwrecruit@precisionairtz.com

 

About the Company

Precision Air is a public listed Tanzanian airline, which is a leader in providing scheduled flight services to over 10 destinations within and outside Tanzania from its main hub Dar es Salaam. The company operates on the principle that quick, comfortable and reliable service is the best way to serve its customers. Through its customer-focused approach, many have become part of the Precision Air family.

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