Job Description
Precision Air Services Plc is a fast-growing private
Tanzanian airline which operates in Partnership with Kenya Airways, with its
strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and
meet our customers’ maximum satisfaction we wish to invite applications from
suitably qualified candidates to fill in this challenging position.
Reports To: Marketing & Corporate Affairs Manager
Role purpose statement:
To enhance use of Precision Air's electronic systems to sell
the company’s products, services and ensure the achievement of PAA Royal
Frequent Flyer Program Objectives.
Key Accountabilities / Responsibilities
- Development,
delivery and coordinating implementation of Precision Air’s e-commerce
products and services including;
- On
line check-in
- Click
&Fly
- Mobile
payments and other payment platforms.
- Internet
Booking engine
- E-commerce
business analysis to measure success in implementation and business
requirements.
- Coordinate
training of stakeholders and ensure contact center, frontline sales and
marketing are well versed with PW e-commerce products.
- Oversee
company’s website maintenance, content and troubleshooting.
- Product
testing and process mapping to ensure a smooth introduction of the
airlines e- commerce products.
- To
ensure that IBE becomes a major sales/revenue generator for the company.
- Identify
new e-business products to enhance company strategy
- Work
with the social media, Facebook, Twitter, Instagram etc. to project the
company image
- Design,
develop and coordinate PAA Royal program strategy implementation for
customer retention.
- Design
and continuously improve PAA royal program rules and regulations to ensure
the long-lasting attractiveness for customers.
- Develop
leading edge creative campaigns to attract potential members for
recruitment into the loyalty program. Provide for quality check and
assurance to ensure effective implementation of the PAA Royal program
communication plans.
- Oversee
the PAA Royal program membership applications are processed promptly in
order to monitor and manage membership by coordinating with the PW sales,
travel agents, PW in-flight and ground handling staff participation.
- Continuously
monitor membership database, in order to acquire information of customer
profile and spend behavior to utilize it for further developing the
loyalty program.
- Identify
and negotiate partnership e.g. car hire, hotel tie ups with internal as
well as external brands for loyalty program activities to facilitate and
optimize customer reach.
- Oversee
the operations of the PAA Royal program helpdesk to monitor the nature of
calls provide guidance or responding to customer queries and forward any
major concerns to the Senior E-Commerce Executive.
- Run
PAA Royal program PAA Royal program Helpdesk and ensure quality services
are delivered to PAA Royal members.
- Design
and implement PAA Royal member’s engagement program to achieve a high
level of engagement.
- Ensure
PAA Royal members are enjoying the membership benefits as established in
the program.
- Coordinate
and oversee the program’s branding and visibility at the airport, sales
offices, travel agents and other point sale platforms.
- Any
other duties as may be assigned by the supervisor
Key Performance Indicators
- Achieve
set e-commerce targets.
- Visible
revenue/ passenger number growth through use of e -commerce systems
- Increase
visibility and use of e-commerce tools
- High
efficiency standards through quality of customer service
- Satisfactory
feedback on helpdesk from PAA Royal customers
- High
rating of the PAA Royal program
- Meet
set targets for the loyalty program recruitment drive
- Customer
retention and loyalty
Competencies
- High
level of integrity
- Customer
focused and good PR
- Decisive
and confident
- Result
oriented
- A good
negotiator and articulate communicator in English and Swahili
- Revenue
and cost conscious
- Creative
and self-motivated
Knowledge, Skills & Experience
- University
Graduate in business, marketing, e-commerce, or related field.
- At
least 3 years’ experience in E-Commerce and Marketing field.
- Excellent
computer skills.
- Excellent
knowledge on E-commerce technology/platforms and its application.
- Wide
knowledge of loyalty programs.
- Strong
analytical skills.
- Proficient
in customer service.
- Business
acumen
- Knowledge
of airline and airport process is an added advantage
Closing Date:
Not later than 12th November 2021
Mode of Application:
If you feel you meet the above requirements, please send
your application and CV to the address below. Only short‐listed applicants will
be contacted.
Head of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania
E‐mail: pwrecruit@precisionairtz.com
Precision Air Services Plc is a fast-growing private
Tanzanian airline which operates in Partnership with Kenya Airways, with its
strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and
meet our customers’ maximum satisfaction we wish to invite applications from
suitably qualified candidates to fill in this challenging position.