Job Type : Contract
Industry : Administration/Operation
Education Level : Junior Level
Organization: World
Bank
Sector: Administration/Office
Support
Grade: GA
Term Duration: 3 years 0 months
Recruitment Type:
Local Recruitment
Required Language(s):
English
Preferred
Language(s):
Closing Date: 11/3/2021
(MM/DD/YYYY) at 11:59pm UTC
Background / General
description
The World Bank Tanzania Country Office is seeking to recruit
a Receptionist on a 3-year term appointment. The Receptionist will be
responsible mainly for receiving the clients as the first point of contact;
providing general assistance with correspondence and information inquiries.
This position works closely with and reports to the Senior Executive Assistant
under the overall supervision of the Operations Manager.
Duties and
Accountabilities:
• Greets, assists and announces clients, vendors and others
in the office.
• Provides appropriate basic responses and directs visitors
to appropriate individuals.
• Provide a high-quality telephone service (the switchboard)
– answering queries, taking accurate phone messages and ensure that they are
routed in a timely manner to the intended recipient and in an efficient,
pleasant and effective manner.
• Update the staff contacts list and distribute monthly.
• Updating visiting missions staff list on a daily basis.
• Maintain an up-to-date Emergency Contact List for the
Country Office staff and visitors.
• Manages incoming and outgoing mail, ensure that any mail
addressed to the Country Office is properly registered and reaches the Front
Office as quickly as possible.
• Ensure timely distribution of incoming and outgoing mails
from/to the Bank clients as well as internal recipients; record official letter
dispatches by keeping a detailed log.
• Assists internal and external clients with general
inquiries and/or provides guidance.
• Supports logistics coordination for conferences,
workshops, retreats, learning events, send invitations to participants and
follow up on confirmation of attendance as necessary.
• Maintain an up-to-date database of Government Officials,
Donors, UN agencies, Non-Governmental Organizations, vendors and other
institutions and persons regularly associated with the work of the Country
Office.
• Ensure a neat and tidy appearance of reception and waiting
area.
• Provide back-up support to other ACS staff as needed.
• Provide general office support as required and assigned to
ensure the smooth functioning of the Country Office.
Selection Criteria
• Minimum of certificate in Business Studies or related
fields
• Strong interpersonal and communication skills
• At least 5 years of relevant working experience
• Proven ability to work well in teams, especially in
multi-cultural environment
• Ability to work under pressure and within specific
deadlines
• Ability to work with tact and respect confidentially, as
appropriate
Competencies
• Technology and systems knowledge - Able to conduct routine
work using basic software applications (Microsoft Office, Outlook) and
appropriate technology and /or data base management systems.
• Client Orientation - Demonstrates positive client service
attitude; is able to develop good working relationships with internal/external
clients.
• Drive for Results - Takes personal ownership and
accountability to meet deadlines and achieve agreed-upon results, and has the
personal organization to do so.
• Teamwork (Collaboration) and Inclusion - Collaborates with
other team members and contributes productively to the team's work and output,
demonstrating respect for different points of view.
• Knowledge, Learning and Communication - Demonstrates tact
and judgment, good listening and communication skills. Exhibits interest in
learning and enhancing own abilities and sharing knowledge.
World Bank Group Core Competencies
We are proud to be an equal opportunity and inclusive
employer with a dedicated and committed workforce, and do not discriminate
based on gender, gender identity, religion, race, ethnicity, sexual orientation,
or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories
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With 189 member countries, staff from more than 170 countries, and offices in over 130 locations, the World Bank Group is a unique global partnership: five institutions working for sustainable solutions that reduce poverty and build shared prosperity in developing countries.
The World Bank supports Tanzania’s growth through policy
analysis, grants, and credits, with a focus on infrastructure and the private
sector.
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